Q. How much is postage?
We offer FREE worldwide shipping!
Q. Are you an Australian business?
Yes, we are! Our Head Office is based in Melbourne, Victoria.
Q. How long does shipping & delivery take?
Please allow up to 5-7 days for your order to process and be shipped out.
*UPDATED SHIPPING INFORMATION*
As our fulfilment centres are located overseas and due to the drastic changes recently made to international air travel as a result of the Coronavirus the majority of our orders will now have longer delivery times.
Our average delivery time remains at 21-30 days from dispatch but can reach 5-6 weeks or more depending on public holidays and the postal delays that are out of our control.
Even though it's rare, items can take up to 5-6 weeks to arrive.
Please be assured that we have not had any items go missing; they are only delayed.
Examples of postal delays include COVID-19, Customs delays, differing postal systems, social distancing rules, public holidays and your location.
Q. Is it safe to receive packages from overseas?
Yes! Please assured that you are safe from the Coronavirus disease (COVID-19) if you are receiving an item from overseas.
The World Health Organisation states that:
"People receiving packages from overseas are not at risk of contracting the new Coronavirus. From the previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages."
More information can be found here! :)
Q. Why does shipping take so long?
Our prices are significantly lower than our competitors since we have relationships with our suppliers and manufacturers to ship directly to you, the customer!
This method reduces excess handling, packaging, storing and shipping fees, and keeps our prices low for our customers.
Q. Why did we choose to set-up our business to ship direct from our overseas warehouse?
We believe this form of product distribution is a great way to reduce the amount of energy consumption involved with the added steps of shipping, storing, re-packaging and re-shipping items.
We believe that this type of business structure is a more sustainably conscious option.
The downside to this is slightly longer shipping times, though we work our hardest to get your order(s) shipped as fast as possible!
Q. Why has my order been delivered in multiple parcels?
When you order multiple products, your items will sometimes be sent separately. (This ensures that you get our orders at the quickest time possible).
Do not worry; it is quite normal that you receive a product a few days before the other.
Q. How do I check the status of my order?
Upon placing your order, please allow 5 -7 days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once your order has been shipped, you will receive a notification, along with your tracking number through your provided Email.
We also have automatic emails sent out notifying you of your item(s) progress through the postal systems.
If you did not receive any updates on your order, first check your Junk Mail folder. If still no luck, contact us at firstname.lastname@example.org, and we will do all we can to investigate.
Q. Are my payments through your store secure?
We place security at the top of our list and will do nothing less than our best at protecting your credit card data. Our payment methods are 100% secured and encrypted. To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
Q. How can I get in contact with you?
We handle customer service through our website via E-mail. Please send us an email at email@example.com with any questions or concerns that you have.